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Frequently Asked Questions

Refunds

We are happy to refund 100% of your total deposit within 24hours of booking confirmation. No refunds after 24 hours on deposits or final payments.

Deposits

50% deposit is REQUIRED upon confirmation of order. No deposit No cake!!!

Customers will have 24 hours to send requested deposit, if deposit is not received by the 24 hr mark, pending order will be VOIDED.

Pick Up

Between 9:30am-1:00pm a time will be made just for you! Please be on time to avoid any delays in receiving your order. Please text us when you’re 15 mins away to avoid waiting longer than initial pick up time.

Delivery

Between 1:30pm-4:30pm a time will be made just for you!

Transporting Cakes

Gently place your cake on the floor of the passenger front seat, turn the AC up and drive carefully. Nia’s Sugar Shop is NOT responsible for any damages that may happen to your order after the initial hand over. Thank you for understanding.

Location

Mississauga Rd. & Steeles

Available Cake Flavours

Vanilla, Chocolate, Chocolate Fudge, Marble, Red Velvet, Confetti, Cookies-N-Creme, Strawberry Shortcake, Black Forest

Available Cake Fillings

Vanilla, Chocolate, Cream Cheese, Cookies-N-Creme, Coconut Buttercream, Carmel, Mixed Fruit

Add-On Cake Flavours

Strawberry, Lemon, Cinnamon

Serving Amounts

4 inch = 8

6 inch = 12

8 inch =24

10 inch= 38

12 inch = 56

 

other inches available please contact*

Abusive Behaviour & SAFETY

Nia's Sugar Shop operates with a 'ZERO-TOLERANCE' policy towards aggressive or abusive behaviour. This includes any personal, abusive or threatening comments, bad language, physical contact and aggressive gestures. This means that no abuse of staff or hired curriers is acceptable, whether verbal or physical. Any customers found behaving in this manner will not be refunded nor contacted to give further explanation for said refund as it now becomes a safety issue. In some cases we will not hesitate to notify the police.

Order Form

Please carefully read and fill out our order form before submitting.